IgLou Policies

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Table of Contents: OnSite Terms of Service; Service Warranty; Scheduling; Trip Fees; Customer Responsibility; Cancelations; Limitations to Service; Limitations of Liability

OnSite Terms of Service

These Terms of Service cover IgLou's OnSite in-home, in-office and in-store computer diagnosis, repair and installation services.

IgLou OnSite refers to technology diagnosis, repair, and installation services provided by IgLou Internet Services, Inc.

Service Warranty

If you are not satisfied with the services received from IgLou OnSite, please call (502) 266-7483 for assistance. If there is a problem with the service provided by IgLou, and if you notify us within 7 days of the initial service performed, we will work to remedy your problem quickly and at no additional cost to you.

If repairs were necessitated by a virus or spyware, this warranty is valid only if the anti-virus and anti-spyware protection for your computer system was installed and updated during the entire warranty period.

IgLou OnSite service hours are Monday - Friday, 9am to 7PM. Additional charges may apply for emergency services or service outside of standard hours.

Additional trip fees may apply for services rendered at locations that exceed 20 miles from IgLou's nearest service depot.

If our technician drives more than a total of 40 miles round-trip, each additional mile beyond the first 40 will be billed at a rate of $1.25 per mile.

The total trip fee will be pre-calculated and disclosed prior to the run and will be charged to your account before our technician is dispatched. This fee is non-refundable even if the run is canceled due to no adult being present when our technician arrives.

Customer Responsibility

For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the IgLou technician arrives, services will be denied and a $35.00 cancelation fee will be charged.

IgLou OnSite technicians are familiar in the protocols of computer hardware and software installation, troubleshooting and configuration, but are not official OEM authorized service technicians. Customers agree that by allowing the IgLou OnSite technician to have access to computer and networking equipment MAY VOID ANY AND ALL WARRANTIES covering computer hardware, software and any other associated parts or equipment.

The LOSS OF DATA IS A REAL AND INHERENT RISK and Customer agrees to have taken all necessary precautions by backing up all important, personal and proprietary data.

Cancelations

To cancel your in-home or in-office service request, you must contact IgLou OnSite at (502) 266-7483 at least 2 hours prior to the scheduled service. Cancelations that do not occur within this time frame will result in a $35.00 cancelation fee.

Limitations to Service

IgLou reserves the right to refrain from providing any or all requested services and instead refund your payment, wholly or in part, on the basis that your technical needs or other requirements are unusual or extensive and beyond the scope of this service agreement as reasonably determined by IgLou Internet Services.

Limitations of Liability

Customers agree to release, indemnify and hold harmless IgLou Internet Services and the IgLou OnSite technician from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.

To the extent permitted by law, you agree that IgLou OnSite's total liability for damages related to its services is limited to the total amount you pay for the services, and you release IgLou OnSite from liability for any indirect, incidental, special, or consequential damages. IgLou OnSite is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment or other product.

© Copyright 2007, IgLou Internet Services, Inc.
(800) 436-4456 / sales@iglou.com