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Whole Home Wifi Agreement

IgLou whole-home wifi service is provided to Subscribers as part of a paid subscription agreement, and includes all necessary software licensing, equipment, and technical support.

1. Ownership and Care

Equipment provided under this Agreement remain the property of IgLou Internet Services, Inc. at all times and must be maintained with a reasonable amount of care. Subscriber agrees not to disassemble, open the protective cover, reverse engineer, repair or otherwise modify the equipment in any way, and must inform IgLou immediately upon any suspected failures.

2. Termination

Upon termination of service with IgLou, or in the event of default by customer in payments to IgLou, equipment must be returned to IgLou within 30 days or a replacement fee will be charged to Subscriber. The replacement fee will depend on the manufacturer and model, and will vary between $50.00 and $200.00 per unit. Payment of this and all other fees must be made in accordance with IgLou’s policies posted on the Internet at https://www.iglou.com/policy

3. Warranty

Provided equipment may be a used or refurbished unit, and IgLou makes no warranty or claim to the fitness or reliability of the equipment for any particular purpose. Subscribers who desire a higher level of reliability may wish to consider the purchase of new equipment as an alternative.

In the event of equipment failure, IgLou will provide a replacement unit at no additional charge provided that Subscriber maintains qualifying Internet service with IgLou, that any agreements are still in place, and that Subscriber’s account is still in good standing. Failed equipment must be returned to IgLou within 30 days to avoid a replacement fee as described above in Section 2.